Patient Center

Office Policies and Insurance

In an effort to keep our patients informed of their financial obligations, we have implemented the following Financial and Insurance Policies. Please read all of the information below. Your cooperation in following our Financial Policy will allow us to better serve you. 

Minor Procedure Notification:

Your physician may perform a minor procedure in the office at the time of your visit (ear wax removal, nasal endoscopy or flexible fiberoptic laryngoscopy).  You will receive a separate bill for the procedure in addition to the office visit bill. The Explanation of Benefits (EOB) form from your insurance may classify this as a surgical procedure, and as such, may apply a surgical co-insurance responsibility or deductible. We recommend that you contact your insurance company for any questions and/or to determine your financial responsibility based on your plan.

Appointment Cancellation:

ENT of Bowling Green requires a 24-hour notice when cancelling your appointment.

Self-Pay: 

If you do not have health insurance coverage, payment for services is expected at the time of your office visit.  We have a financial counselor available to help you should you need to make other arrangements. 

Referrals:

If your insurance plan requires you to have a written referral prior to your visit with us, please obtain the referral from your primary care physician.  Contacting your health plan prior to your visit can help clarify your responsibilities. If you do not have a current referral, you may need to reschedule your appointment until you can obtain one if it is required by your health insurance payor. 

Co-payments: 

Co-payments are collected at the time of service. We accept payment by Visa, MasterCard, Discover, check, or cash. 

Monthly Statements: 

Any outstanding balance is due upon receipt of statement.  Payment can be made by Visa, MasterCard, Discover or personal check.

Parental Responsibility:

The parent who brings the minor child for care is responsible for all charges, including co-payments.  If the child is covered under a health insurance plan, please bring insurance verification at the time of the visit so that we can promptly file a claim for benefits.